Bookings are made with Halcyon Bay as agents for the owners of each house. The following terms and conditions apply to your booking and it is important that you read them carefully.

 

BOOKING INFORMATION

  • A deposit of 30% of the tariff is required at the time of booking.
  • If a booking is made less than one month prior to arrival date then full payment of the tariff is required at the time of booking.
  • Tariffs do not attract GST.
  • Payment may be made by Credit Card (Visa or Mastercard). A 1.5% fee applies to Australian credit cards (2.5% for International cards).
  • Payment may also be made by EFT (Electronic Funds Transfer) to BSB 016 580 Account Number 290371335. Please use your surname as the reference/narration. Payments by EFT do not attract the 1.5% fee.
  • Balance of the account is due one month prior to arrival. A reminder email will be sent at this time confirming which payment option you would prefer.

CANCELLATION POLICY

  • We understand that under certain circumstances you may need to change your plans. Please be aware that a cancellation fee will apply. Cancellations need to be in writing or via email.
  • If the booking is cancelled more than one month from the scheduled date of arrival any deposit paid will be refunded, less a $100 administration fee, providing we are able to re-book the property. If we are unable to re-book the property the deposit is forfeited.
  • If the booking is cancelled less than one month from the scheduled date of arrival you will be liable for the full value of the booking unless we are able to re-book the property.
  • Travel insurance is strongly recommended to protect you against loss of deposit or accommodation tariff due to unforeseen circumstances.

RIGHT TO REFUSE OR REVOKE BOOKINGS

  • The Managers of Halcyon Bay and the Property Owners reserve the right to revoke or refuse to honour any accommodation booking which may in the opinion of either the managers or owner, (and at their sole discretion) be unsuitable for the property concerned. The same right to revoke or refuse a booking applies should details given of the guests prove to be inaccurate.

LEAVERS WEEK

  • Halcyon Bay does not accept Leavers, with or without parents. If any Leavers related booking is evident on arrival the full payment will be forfeited and you will be asked to leave the resort.

NUMBER OF GUESTS

  • The property may only be occupied by the number of people it is set up for as described on the website.

BOND

  • A credit card authority to cover any losses or damage is required prior to occupancy.
  • If incoming guests are unable to supply credit card details a bond of $1000 is payable either prior to or on arrival.
  • Any damage or breakages must be reported to the office before departure and may incur a charge. If there is unreported damage or breakage or items missing in the house an appropriate charge will be applied to your credit card to cover the cost of repair or replacement.

BABY NEEDS

  • Portacots and high chairs are available for hire. Please request at time of booking.

LINEN / TOWELS

  • Bed linen, tea towels, and towels are all provided. Please note that beach towels are not provided, nor is bedding for Portacots.

CONSUMABLES

  • A starter pack is provided consisting of tea, coffee and sugar. Washing up liquid, scourer, dishwashing cloth and some dishwashing tablets are also provided as well as two toilet rolls for each toilet.  Please note these items are provided as a starter pack only for your convenience. If you run out you will need to replenish the items for the duration of your stay.

SERVICING

  • Halcyon Bay houses are fully self contained and daily servicing is not provided. For stays of ten days or more, a complimentary mid stay linen change is available.

HOUSE CONTENTS

  • Each house is privately owned and has been furnished and equipped by the owner. Items must not be moved between the houses. Any items that are missing will be charged accordingly.
  • All facilities are presented in good faith but due to unforeseen circumstances beyond our control we do not guarantee the availability of any particular item or service during your stay though we will make every reasonable effort to ensure all is in order.
  • Each house has its own gas BBQ. If you need a replacement gas bottle please call the office on 9759 1919.

FAULTS & MALFUNCTIONS

  • All properties under Halcyon Bay Management are privately owned and are rented on a fully self contained basis. We do our best to ensure the houses are equipped and maintained to a high standard. In the event of faults and malfunctions of appliances or other facilities there is no obligation from the owner or Halcyon Bay Management to compensate or discount.

FOXTEL

  • Not every house has FOXTEL so please check with the Managers when booking if this is important to you.

ARRIVAL AND DEPARTURE TIMES

  • Check in time is after 2pm. If you expect to arrive after 5pm please call 9759 1919 to make arrangements for picking up the key.
  • Departure time is by 10am unless otherwise agreed.
  • No refund will be made for any unused days of a booking.

PETS

  • Currently House 2 and House 22 are the only houses which will accept pets. Other houses may accept pets but this is strictly by negotiation.
  1. A fee of $50 per stay applies to pets plus a $200 bond.
  2. All excrement to be picked up and disposed of appropriately (including any in the garden)
  3. Dog to be on leash at all times in public areas
  4. If dog is noisy and annoying to neighbours the bond is forfeited

  • Requests for pet accommodation must be approved in writing at the time of booking.

PARKING

  • As per Strata By-Laws the number of vehicles must not exceed the maximum number able to be accommodated in the driveway at each house as follows:
 HOUSE 2 – Two
 HOUSE 3 – Four
 HOUSE 4 – Three
 HOUSE 6 – Two 
 HOUSE 7 – Three
 HOUSE 12 – Four
 HOUSE 14 – Four
 HOUSE 15 – Three
 HOUSE 16 – Three
 HOUSE 17 – Four
 HOUSE 18 – Four
 HOUSE 19 – Two 
 HOUSE 20 - Three
 HOUSE 21 - Three
 HOUSE 22 – Two
 HOUSE 23 – Two 
  • Anyone exceeding this limit may be asked to move their vehicle out of the resort.
  • Parking is not permitted on the lawns or roadway.


BOATS/TRAILERS

  • There are only two boat bays available. If you intend bringing a boat or trailer please bring this to the attention of the Managers prior to arrival to discuss options.

NOISE

  • Halcyon Bay is a family resort. Although we realise that you are on holiday and wish to enjoy a good time we ask that you respect the rights of other guests and our neighbours to a peaceful night’s sleep. Please be aware that sound carries and may disturb other guests. Quiet time is from 10.30 pm so we ask that you move inside and close doors and windows to minimise disturbance to others.
      
  • Disturbance to neighbours, including excessive noise, may result in the termination of rental.


WEDDINGS & OTHER GROUPS

  • Generally Halcyon Bay does not allow functions such as parties or wedding receptions on the premises. If you are planning a social gathering or function at the house please discuss your plans with management. If Halcyon Bay does at its discretion approve the function special bond or other conditions may apply.
  • In the case of multiple house bookings, the person making the booking will be held responsible for the conduct of their guests and for any damage that may occur.
  • Halcyon Bay reserves the right to terminate any gathering and require visitors and/or guests to leave the premises.
  • Visitors must park outside the resort.
  • Functions or gatherings are not permitted on the reserve between the house and the beach without a permit from the City of Busselton.

SECURITY

  • For the security and safety of guests, Halcyon Bay utilises CCTV surveillance. However, to minimise opportunistic theft, you are advised not to leave items such as Eskis, bikes, scooters, fishing gear etc, outside at night.
  • All personal belongings, luggage, vehicles, and other property of the guest of any description shall be at the risk of the guest at all times and neither the Manager nor the respective owner accepts any responsibility for any loss or damage.


MAINTENANCE

  • Please advise the Managers of any items of maintenance that need attending to during your stay.


INTERNET ACCESS

  • Free WiFi is available for guests (bandwidth speeds limited and data usage monitored). Please call in to the office to collect your password.


SMOKING

  • Smoking is strictly prohibited in all of the houses.
  • If there is evidence of smoking inside the house there will be an extra cleaning charge of $300 applied to the credit card.
  • If you or others smoke outside please dispose of the butts in the wheelie bin outside - not in the plant pots or garden beds.


DEPARTURE

  • Check out time is by 10.00 am unless approved otherwise
  • The house must be left clean and tidy when you leave. All dishes to be washed and put away or in the dishwasher and bins emptied.
  • If the house is left in an untidy condition a minimum of $65 will be applied to your credit card.
  • Keys are to be returned to the office on departure. There is a Key Drop box outside the office for early departures.
  • If any keys are lost or stolen or not returned, you may be charged for new keys and lock changes to protect the property


LOST PROPERTY

  • Any items inadvertently left in the House will be returned at the guest's expense if requested.

 

Thank you for choosing Halcyon Bay for your holiday accommodation. We hope you have an enjoyable stay with us and we will happily do whatever we can to make it so.

Kate & Dylan Leeuwenburg
Resident Managers
Halcyon Bay
08 9759 1919

Cancellation Policy

We understand that under certain circumstances you may need to change your plans. Please be aware that a cancellation fee will apply. Cancellations need to be in writing or via email.

Read more

Privacy

We value and safeguard your privacy at all times. We will never, ever disclose your information to a third party.

Booking Conditions

Please Read Carefully Prior to Booking

Click here for the booking Conditions

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